Voice over Internet Protocol for Contact Centers

Engage Holdings Products | Contact Center VoIP

With all the advanced VoIP features your contact center needs to succeed and scale, it’s easy and seamless to make the move to our powerful cloud-based platform.
LiveVox Products | Contact Center VoIP

Key Benefits of Enage Holdings’s VoIP Phone Platform

Auto Attendant & Multi-Level IVR

Robust Voicemail Capabilities

Ring Any Device Anytime

Our Auto Attendant and IVR applications create effective and efficient process flows, allowing you to move and route calls to the right areas of your company at the right time.
In a meeting? Can’t get to the phone? Have your messages sent directly to your email inbox or leave them on your phone—the choice is yours.
Easily access all of your incoming and outgoing phone calls through a robust reporting engine, then analyze the data for insights to improve your processes.

Shared Lines, Intercom & Paging

Phone Accessories & Devices

Call Reporting

Multiple devices and one extension keep you connected anywhere, plus add on paging and intercom for a complete business phone solution.
We provide Desk, Conference, and Cordless phones as well as headsets, analog adapters, and even a softphone you can run on your computer.
Access and analyze all of your incoming and outgoing phone calls through a robust reporting engine.

In-Depth Look at Engage Holdings’s VoIP Phone Platform

Product Brief

See how our cloud-based phone service with advanced features is built with everything you need for your business phones.
The Cloud-Based VoIP Platform Custom-Built for Your Business and Customers
Better Customer Experience

Single Dial Plan For a Better Customer Experience (CX)
With our all-in-one solution, it’s simple to create an efficient, user-friendly dial plan that keeps customers moving through your call flow, reduces frustration, and helps them get where they want to go.

Better Customer Experience
Flexible Solution For Handling Overflow Calls

Our fully-integrated offering gives you the power to handle overflow calls with ease, transferring calls from other areas of your operations or your storefront locations to your contact center—and vice versa—to decrease wait times for customers.

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Leverage Data For Smart Call Routing
Because everything is unified, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs. Our team of experts work with businesses of all sizes, so helping you with best practices is in our DNA.

Learn more about Cloud Based VoIP for Businesses

Check out our Frequently Asked Questions below.

It starts with putting more than 10 years of experience in contact center VoIP technology to work for you. Engage Holdings’s VoIP phone service is the heart and soul of our cloud-based PBX solution and has all the advanced features you need to stay connected, succeed, and scale: One unified phone system for all of your front and back-office users, leveraging the power of the cloud to provide centralized VoIP access that connects your call or contact centers, back-office teams, and/or retail locations Can be rapidly deployed and seamlessly scale as your number of employees and/or locations increases No capital expense or server infrastructure required, ideal for any organization, whether you have one storefront or thousands Efficient, user-friendly processes keep customers moving through your call flow, reduce frustration, and help them get where they want to go Because everything is connected, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs Handle overflow volume with ease to reduce customer wait times, transferring calls from other areas of your operation or your storefront locations to your contact center—and vice versa Easily access all of your incoming and outgoing phone calls through a robust reporting engine, then analyze the data for insights to improve your processes. We’ve designed our unified BusinessPhone PBX solution, featuring our cloud-based VoIP phone service, to help you succeed—no matter the size or complexity of your operation.

The right cloud-based VoIP solution for your operation should provide everything you need for your business phones, no matter the type of industry you’re in. Whether you have one location or thousands, it pays to be able to deploy rapidly, scale easily, simplify your billing, and do it all without any capital expense required. Most of all, it’s crucial to find VoIP phone software and hardware that offers the following features: Auto-attendant Multilevel IVR AI Virtual Agents Robust voicemail capabilities Unified messaging Shared lines, intercom and paging Call queuing Industry-leading hardware plus a softphone Call reporting. At LiveVox, we provide you all that and more. Talk to our team today to find out how our VoIP business phone solution can set your company up for success.
Finding the ideal VoIP phone software and hardware that fits the unique needs and makeup of your organization is crucial, but can be tricky. It takes the right combination of capabilities to connect your whole operation as well as strategies for improving efficiency, and the equipment options to make it all possible. LiveVox’s cloud-based VoIP phone solution, together with our unified CCaaS platform, give you advanced functionality and flexible compatibility in one package: Functionality: Multiple devices and one extension keep you and your team connected anywhere, with the option to add paging and intercom capabilities If you’re in a meeting or can’t get to the phone, have your messages sent directly to your email inbox or leave them on your phone In the same vein, if you need to leave the office or step away from your phone, we enable any device to ring at any time for complete mobility and flexibility. Compatibility: Integrates with most types of phone devices and accessories, or we can help you facilitate a seamless hardware refresh that’s also budget-friendly We provide desk, conference, and cordless phone equipment, along with headsets, analog adapters, and even a softphone you can run on your computer Let us take care of configuring the cloud-based device registration so you don’t have to, ensuring an easier, plug-and-play experience. Our team of VoIP experts can help you pinpoint the right features and equipment to match your business and budget.
There are seemingly as many use cases for cloud-based VoIP business phones as there are businesses out there today. There’s also no shortage of VoIP providers out there—the market has grown quickly as more organizations move their technology to the cloud. But regardless of your organization’s vertical, size and complexity of your operation, or how many locations you need to connect, a cloud-based VoIP solution like the one offered by LiveVox can make a difference across the board: Multi-Site Branch Implementations: For organizations with with front and back-office locations, contact centers, and retail storefronts, a cloud-based VoIP business phone solution can be the secret sauce to keeping everything and everyone connected Transportation & Logistics: Streamlining and unifying operations are constant priorities, and bringing all of your offices together under one unified cloud-based phone system can help you do both Manufacturing: Collaborate and share information across your various plants faster and more easily than before Education & Schools: An affordable VoIP solution, delivered by a single vendor for simple operations and billing, lets you focus on supporting students, parents, faculty, and administration instead of dealing with your phone system Lead Generation: Enable agents to reach prospects with speed and efficiency, convert on initial customer interest, plus improve your workflows with data-fueled insights Government & Law: Navigating compliance risk, legal issues, and customer requests is a delicate balance that requires flexibility, functionality, and reliability Healthcare: Save time and money in both your medical and corporate facilities by offering an improved experience for employees and patients Financial Institutions: Security, reliability, and affordability top the list, and the best solution is one that enables you to thrive at all three Real Estate: From connecting your agents to potential buyers and sellers, to tying all of your locations together, VoIP business phone technology offers more seamless communication, improved routing, and lower costs Retail & Customer Care : From brick-and-mortar staples to e-commerce upstarts, cloud-based VoIP can reduce expenses (including doing customer satisfaction surveys), improve the experience for both agents and customers, enable effective remote working, and more IT & Telecom: For the IT industry, cloud-based VoIP business phones can let you create and manage new features as requested or needed, making it quick and easy to configure users and extensions when compared to on-premise solutions Hospitality : Offer more personalized treatment to your guests, facilitate better service opportunities for staff, and provide better control to your technical team. From industries A to Z, big or small, our cloud-based VoIP phone solution can do it all.
There are a number of advantages to using VoIP phone systems in comparison to on-site phone networks. One of the main advantages is cost. On-site phone systems can be very expensive. There’s the expense of installation, maintenance, and repair. VoIP is much less costly. LiveVox’s cloud-hosted VoIP requires compatible phones – that’s it. Since it functions via the Internet, we can quickly set businesses up. LiveVox VoIP requires little maintenance besides routine software updates. When something isn’t working correctly within the LiveVox VoIP setup, we offer reliable, round the clock tech support for agents.

What Are Your Advantages With Engage Holdings?

Transform your contact center’s performance with a proven cloud platform that’s actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Engage Holdings is proud to be PCI and SOC 2 Compliant.


Request a Demo of the Engage Holdings Platform

See How It Works

Customer Support

(833) 338-6750

Product Inquiries

(833) 338-6755

General Inquiries

(833) 338-6790

Connect with our team today if you need:

To implement a cloud solution that offers the latest capabilities, unlimited capacity, and more flexibility.
To switch to a unified omnichannel platform that transforms the agent and customer experience.
To close the loop between 100% auditing, quality management, and agent performance improvement.

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