Key Benefits of Enage Holdings’s VoIP Phone Platform
Single Dial Plan For a Better Customer Experience (CX)
With our all-in-one solution, it’s simple to create an efficient, user-friendly dial plan that keeps customers moving through your call flow, reduces frustration, and helps them get where they want to go.
Our fully-integrated offering gives you the power to handle overflow calls with ease, transferring calls from other areas of your operations or your storefront locations to your contact center—and vice versa—to decrease wait times for customers.
Leverage Data For Smart Call Routing
Because everything is unified, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs. Our team of experts work with businesses of all sizes, so helping you with best practices is in our DNA.
Check out our Frequently Asked Questions below.
It starts with putting more than 10 years of experience in contact center VoIP technology to work for you. Engage Holdings’s VoIP phone service is the heart and soul of our cloud-based PBX solution and has all the advanced features you need to stay connected, succeed, and scale: One unified phone system for all of your front and back-office users, leveraging the power of the cloud to provide centralized VoIP access that connects your call or contact centers, back-office teams, and/or retail locations Can be rapidly deployed and seamlessly scale as your number of employees and/or locations increases No capital expense or server infrastructure required, ideal for any organization, whether you have one storefront or thousands Efficient, user-friendly processes keep customers moving through your call flow, reduce frustration, and help them get where they want to go Because everything is connected, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs Handle overflow volume with ease to reduce customer wait times, transferring calls from other areas of your operation or your storefront locations to your contact center—and vice versa Easily access all of your incoming and outgoing phone calls through a robust reporting engine, then analyze the data for insights to improve your processes. We’ve designed our unified BusinessPhone PBX solution, featuring our cloud-based VoIP phone service, to help you succeed—no matter the size or complexity of your operation.
Transform your contact center’s performance with a proven cloud platform that’s actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
See How It Works
To implement a cloud solution that offers the latest capabilities, unlimited capacity, and more flexibility.
To switch to a unified omnichannel platform that transforms the agent and customer experience.
To close the loop between 100% auditing, quality management, and agent performance improvement.